LH
Linda H
1 reviews | Active since May 2020
07 May 2020, 11:48
Really bad support
The customer support is really very bad. I have been waiting so long for the consultant to come back to me after booking a consultation. The phone support is equally bad, the automated voice keeps asking for site code and telling me its incorrect. I have been a supporter of this payroll system for many years and I am now thinking of changing.
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Replies (2)
Sage South Africa's replyOfficial
07 May 2020, 12:46Good day Linda ,
Thank you for your comment and thanks for letting us know about your frustration - one of our Customer Care Consultant's have just tried to reach you telephonically to request your site code as well as which package you are querying on - unfortunately the cell seems to be off. Please would you be able to let them have the above information so that they can address your query urgently for you - their email address is ***
We look forward to your urgent response .
Kind regards
The Sage SA Team
Thank you for your comment and thanks for letting us know about your frustration - one of our Customer Care Consultant's have just tried to reach you telephonically to request your site code as well as which package you are querying on - unfortunately the cell seems to be off. Please would you be able to let them have the above information so that they can address your query urgently for you - their email address is ***
We look forward to your urgent response .
Kind regards
The Sage SA Team
Best regards,
Sage South Africa's reply07 May 2020, 12:46
Official
Good day Linda ,
Thank you for your comment and thanks for letting us know about your frustration - one of our Customer Care Consultant's have just tried to reach you telephonically to request your site code as well as which package you are querying on - unfortunately the cell seems to be off. Please would you be able to let them have the above information so that they can address your query urgently for you - their email address is ***
We look forward to your urgent response .
Kind regards
The Sage SA Team
Thank you for your comment and thanks for letting us know about your frustration - one of our Customer Care Consultant's have just tried to reach you telephonically to request your site code as well as which package you are querying on - unfortunately the cell seems to be off. Please would you be able to let them have the above information so that they can address your query urgently for you - their email address is ***
We look forward to your urgent response .
Kind regards
The Sage SA Team
Best regards,
LH
Linda H's updateReviewer Update
07 May 2020, 12:51Phone has been on all day and right next to me. I wouldnt want to miss the call. I will email my details again.
LH
Linda H's update07 May 2020, 12:51
Reviewer Update
Phone has been on all day and right next to me. I wouldnt want to miss the call. I will email my details again.