HP
Henno P

1 reviews | Active since Oct 2010

03 Jan 2018, 09:17

Really bad and no service

I re installed my pastel on the pc again after it crashed, no i am having endless problems, i kept phoning the help desk, which puts me through to person to person, because no one know how to help me, ive mailed, a call was logged, but they then just closed the call saying it was resolves, which it was not. Then i phoned again this morning and after 25 minutes i put down the phone. So now I cannot use my pastel now and no one seems to be capable of assisting me to get it working?i only want my sotware to work so i can do quotes and invoices, is this possible?

0
Replies (2)
Sage South Africa
Sage South Africa's reply03 Jan 2018, 12:39
Official

Good day

Thank you for raising your concerns with us and please accept our sincerest apologies for the frustrating experience.

In order to fully assist and resolve your query please can we request that you provide us with your account or contact details so we can urgently make contact with you.

Kind Regards

The Sage SA Team

Sage South Africa
Sage South Africa's reply11 Jan 2018, 11:06
Official

Dear henno-pretorius

We still have not received your contact details and are therefore unable to make contact with you. Please can you supply us with your account number / serial number or customer number to assist you.

Regards

Sage SA