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CJ
Chantal J

1 reviews | Active since May 2015

07 Dec 2017, 11:23

QUERY NOT RESOLVED AFTER 3 MONTHS

I'm desperate to speak to someone at Sage Accounts who is willing and able to sort out my query. The person assigned to my query keeps on telling me that the issue is being investigated and she will come back to me. She never does until I ask her what the status is of the query, then she replies and only states what I already know (what I told her about my issue in the first place) and has a very blase attitude towards my issue.

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Replies (4)
Sage South Africa
Sage South Africa's reply07 Dec 2017, 12:05
Official

Good day

Thank you for raising your concerns with us and please accept our sincerest apologies for the frustrating experience.

In order to fully assist and resolve your query please can we request that you provide us with your account or contact details so we can urgently make contact with you.

Kind Regards

The Sage SA Team

CJ
Chantal J's update11 Dec 2017, 10:32
Reviewer Update
Thank you for your response. Please email email to ********** and i will gladly respond with all my details plus all the correspondence thus far with your accounts department.
Sage South Africa
Sage South Africa's reply11 Dec 2017, 10:50
Official

Dear Chantal.J

Thank you for the response.

Your email address has been blocked out unfortunately.

Can you send me your customer number or account number please?

Regards,

Herosha

Sage South Africa
Sage South Africa's reply11 Jan 2018, 11:07
Official

Dear Chantal.J

We still have not heard from you and will be closing this query.

Please contact our helpdesk to proceed with this.

Regards

Sage SA