Poor support - Slow Software

Over the last number of years, Sage South Africa has dropped the quality of their software and services. As of late, it's been made clear by the attitude of their support agents. The Payment Gateway doesn't work, and they seem uninterested in resolving the issue. Beginning and end of the month, the platform becomes slow and unresponsive - Unresolved for a number of years. In this day and age, who has the time to take 20 minutes to do a simple 3-line quote? I'm completely disillusioned and disappointed with Sage South Africa.