Poor Support service

I have a new system and no help received, have been trying to get hold of the Sage support department for days now by telephone. The answering system is terrible. If you do manage to speak to anyone following the prompts. If they don't answer after following all the prompts then the phone just rings and rings until it cuts off. The second of the two above being the most common outcome. During all this the system tells you that you have not selected an option when you have and will keep repeating this at every option sometimes a number of times before accepting your selection. How can you make it so hard just to assist. Very, very frustrating!!!