Poor Support from Sage Payroll

Item: Sage South Africa
Rating: 1

I have been a customer of Sage (under various company names) for several years. In the past 6 months the offering from Sage Payroll has been nothing but pathetic. Firstly, one has to call the call centre based in JHB, that's ok, but then you hold forever, today it was 18 minutes then I got cut off. Repeat , repeat, repeat. I finally call the Durban office as I live in Durban. Guess what, they transfer you to JHB and you start the entire process again. I was finally helped by a a lady win Durban who listened, sympathised and said she would get back to. I believe she will.

But REALLY we pay a fair amount for the Sage Payroll product but please just don't try and get support. It is almost impossible.

Helpful (0)

Replies (5)

Sage South Africa's replyOfficial

06 Feb 2019, 14:01

Good day Mark ,

Thank you for your comment - please would you be able to let our Customer Care Team have your details/ site code so that we can investigate this for you.
***

Kind regards
The Sage SA Team

Sage South Africa's reply06 Feb 2019, 14:01

Official

's updateReviewer Update

06 Feb 2019, 15:05

Thank you Sage for the quick response.

's update06 Feb 2019, 15:05

Reviewer Update

Thank you Sage for the quick response.

Sage South Africa's replyOfficial

06 Feb 2019, 15:38

Good day Mark

You are most welcome .

Kind regards
The Sage SA Team

Sage South Africa's reply06 Feb 2019, 15:38

Official

Good day Mark

You are most welcome .

Kind regards
The Sage SA Team

's updateReviewer Update

06 Feb 2019, 16:03

Hi Sage SA Team Thank you. I've had 2 phone calls with promises to resolve and to forward me "much needed" contact information so that I can follow up on my queries. But it appears that these were empty promise. Still no emails with contact details nor invoices that have been corrected. Very disappointing. Looking at the Hello Peter Site I was shocket at how many complaints you are handling. And that are is only the ones that are on this site. How many more are there in reality??? Come on guys, get it together.

's update06 Feb 2019, 16:03

Reviewer Update

Sage South Africa's replyOfficial

07 Mar 2019, 18:58

Good day Mark,

Thank you for your email - Please may I ask you to send through your details again to our Customer Care Team so that we can follow this up for you.
***

Kind regards

The Sage SA Team

Sage South Africa's reply07 Mar 2019, 18:58

Official

Good day Mark,

Thank you for your email - Please may I ask you to send through your details again to our Customer Care Team so that we can follow this up for you.
***

Kind regards

The Sage SA Team