Poor service from SAGE South Africa

On the advice of our Accountant, we wished to make use of Pastel Accounting. On going through the process we chose the desktop version but in fact, wanted the cloud version. On seeking advice from Sage, they cancelled the desktop version and we received written confirmation thereof. We were also assured that we would be refunded the full value of the desktop version within 21 days (January 2021). We then elected to go with the cloud version but cancelled after about two months as a direct result of the downtime being experienced by Sage post a specific upgrade. This downtime was so bad it made the press in SA multiple times. After cancellation of the Cloud account, billing for the Desktop version (for which we had received confirmation of being closed) started and Sage is debiting us monthly amount despite having no authorisation to do so! We have been assured and promised on multiple occasions that this will be rectified urgently but once again, we were debited. In effect, Sage has no authority to debit our bank account and we are unable to get them to remove our bank details from their system. Given our negative experience with Sage, I do not recommend them as a business partner. We have moved to their competition.