Poor service & faulty product

<p>We bought the online pastel program two months ago. They couriered the disc to us and the according to them the serial number given to us did not match the disc. </p> <p> </p> <p>After numerous calls and discussions with the call centre and agents the problem has not been solved. It’s been two months later now and no success to date. Emails to sage and the people are still not willing to help and keep telling us that we have to call the call centre to help, and they can’t. </p> <p> </p> <p>We have been paying for two months now for a product we can’t use, and cost off calls adding up as we have to sit on a telephone for hours at a time for no success.</p> <p> </p> <p>This is completely unacceptable, and would not recommend any sage program to anyone in the future. I’m really unhappy and sage just can’t fix the problem. </p> <p> </p> <p>I would like anyone from sage that could solve the problem to contact me, to give me a reason why I shouldn’t take this matter further or to give me a reason why I shouldn’t cancel my debit order without explanation. </p> <p> </p>