RF
Robin F
1 reviews | Active since Feb 2016
26 Feb 2016, 14:42
Poor service delivery and customer care
I use SAGE One for a busy medical practice. For the past month our bank feed has not been feeding into SAGE One. We have reported the problem and no feedback has been provided. We repeatedly have had to phone SAGE One to keep ourselves informed about what the process is and each time we have been given a different answer. Eventually being told it would take a month to rectify! One cannot run a business like this!. I emailed customer care about the poor service delivery and no response. It has now been another 10 days and still no response from SAGE One and still our programme is not working. We have been patient long enough and it is time for action from SAGE One's side.
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Sage South Africa's replyOfficial
26 Feb 2016, 16:02Hello rbfraser,
Thank you for allowing us the opportunity to assist in resolving your query.
A Support Manager has been in contact with Anchor from your offices.
We do apologize for the lack of assistance provided to you. As discussed telephonically all concerns raised are being and addressed accordingly.
We appreciated the time that you have taken to provide us with your feedback and undertake to get the query resolved as efficiently as possible.
Kind regards
Sage One Accounting Support
Thank you for allowing us the opportunity to assist in resolving your query.
A Support Manager has been in contact with Anchor from your offices.
We do apologize for the lack of assistance provided to you. As discussed telephonically all concerns raised are being and addressed accordingly.
We appreciated the time that you have taken to provide us with your feedback and undertake to get the query resolved as efficiently as possible.
Kind regards
Sage One Accounting Support
Sage South Africa's reply26 Feb 2016, 16:02
Official
Hello rbfraser,
Thank you for allowing us the opportunity to assist in resolving your query.
A Support Manager has been in contact with Anchor from your offices.
We do apologize for the lack of assistance provided to you. As discussed telephonically all concerns raised are being and addressed accordingly.
We appreciated the time that you have taken to provide us with your feedback and undertake to get the query resolved as efficiently as possible.
Kind regards
Sage One Accounting Support
Thank you for allowing us the opportunity to assist in resolving your query.
A Support Manager has been in contact with Anchor from your offices.
We do apologize for the lack of assistance provided to you. As discussed telephonically all concerns raised are being and addressed accordingly.
We appreciated the time that you have taken to provide us with your feedback and undertake to get the query resolved as efficiently as possible.
Kind regards
Sage One Accounting Support