POOR SERVICE

My Sage online Payroll account was blocked due to an outstanding amount. On the 28th Sept 2021 I paid the outstanding amount and send proof of payment to Houston Hlasa and he responded and said account has been unblocked. When I tried processing payroll last night I realized that the account was still blocked. I called again this morning and spoke to Andile Nsele who also advised that my account shows it has been settled. He then forwarded me to support for the account to be unblocked. When I got to support they told me Accounts needs to unblock me and I was futher retuned to Andile Nsele. He advised that the Sales Manager needs to unblock the account and unusually only unblocks once he has seen money in the account!!! I need to process September payroll and I cannot wait for them to wait for the money to reflect in their account for me to continue with payroll. Please assist Hello Peter. Account number W36716