poor service

I am unable to do a year end . Beens in touch with Patel since 19.4. spend hour on the phone,. Kept transferring from person to person. Today was on the phone for 1 hour, spoke to 3 different people, was being transfered to 4thr department, and call cut off. Sent mail to consulting, on 19.4, as was advise, till today, 16.5 no response. Unable to speak to any who can assist. on the 19.4 a consultant was able to log into my computer, he could not resolve the problem. Honestly I dont know what else to do??? This is the worst service provider I have encountered.