Poor Customer Service - unlike I have ever received

<p>Phoned Sage Pastel about 16 days ago, as my registration for my Sage Pastel Partner will expire by 30/09/2016. I cannot re-register without paying the registration fee, but i cannot pay the registration fee without an invoice. The consultant informed me that they have not yet issued the invoices, and I should wait until i receive the invoice.</p> <p>Phoned Sage Pastel today, as my package expires within 4 days and i still have not yet received an invoice.</p> <p>Switchboard lady answered, put me through to someone that never answers, even after holding on for 30 minutes.</p> <p> </p> <p>Worst customer service ever.</p>