Poor Customer Service for Sage Pastel

I am so upset for the past month I have been trying to get hold of Pastel Sage Payroll to see if I can get onto a course.

I have dialled ********** 00 and option 2 for courses and the phone goes dead.

I have also tried to phone head office twice and the phone rings and eventually goes dead, the 3rd time I didn't get cut off, I was on hold for 40 minutes, and was forced to go through to the wrong option as the automated system for payroll also rings off too and I had to go to another dept just to get my query through. I still was unable to speak to anyone as after 40 minutes I eventually gave up waiting. I am a working mom with a very demanding child and I really don't have all the time in the world to sit on hold for a query that would make Pastel money whilst I pay for the bill of minutes.

I have emailed them and there is no response. I just need some advice on which course to take which can't be explained online. I feel so unimportant like my query doesn't mean anything.

If anyone does come back to me I feel as though I should be given a discount off my training course as no one has made an effort to get back to me at all. Very disappointed.

For such a brilliant product the customer service should be on par.

Kind Regards Teresa Sheard