Poor Customer Service

Extremely poor service, we wait 2 weeks for any or no reply from their support and renewals.

The staff at the call centre are not very helpful as they do not listen to requests and just transfer or drop the calls.

After being on the line for over 40min I still haven't spoken to someone that can help me as the transfers go to the wrong person every time.

Our account is paid up with no outstanding fee, yet we cannot get decent support.

How can they proclaim their service is of high standard when we need to struggle so much to resolve a minor issue.

Sd to say the least.