BM
Barbara M
1 reviews | Active since Mar 2018
14 Jan 2019, 12:36
Poor Customer Service!
My friend Dagny du Toit whom I introduced to Sage has been battling for weeks now to get Sage to call her to assist with sorting out her access. She holds for hours and then is cut off. She says she paid for years subscription in 2018 and are still unable to log on. She is soo frustrated to the point that she asked me to try and help her resolve this. Can ANYONE CALL HER... ********** 630
No one should be this frustrated with a company. Value your customer SAGE!
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Sage South Africa's replyOfficial
14 Jan 2019, 13:16Good day Barbara,
Thank you for your post - Please will your friend send through her details to our Customer Care Team - *** - they will require customer number / site code, which product they are currently using . Please ask them to let customer care have their contact detail together with a short description of what the issue they are currently experiencing. If they have logged a call for assistance via support - please supply customer care with the reference number as well - so that they can investigate.
Kind regards
The Sage SA Team
Thank you for your post - Please will your friend send through her details to our Customer Care Team - *** - they will require customer number / site code, which product they are currently using . Please ask them to let customer care have their contact detail together with a short description of what the issue they are currently experiencing. If they have logged a call for assistance via support - please supply customer care with the reference number as well - so that they can investigate.
Kind regards
The Sage SA Team
Sage South Africa's reply14 Jan 2019, 13:16
Official
Good day Barbara,
Thank you for your post - Please will your friend send through her details to our Customer Care Team - *** - they will require customer number / site code, which product they are currently using . Please ask them to let customer care have their contact detail together with a short description of what the issue they are currently experiencing. If they have logged a call for assistance via support - please supply customer care with the reference number as well - so that they can investigate.
Kind regards
The Sage SA Team
Thank you for your post - Please will your friend send through her details to our Customer Care Team - *** - they will require customer number / site code, which product they are currently using . Please ask them to let customer care have their contact detail together with a short description of what the issue they are currently experiencing. If they have logged a call for assistance via support - please supply customer care with the reference number as well - so that they can investigate.
Kind regards
The Sage SA Team