Poor conversion from Pastel to SageOne

I wanted to convert my Sage Pastel accounting software from the standalone version to the Cloud version. Sage offered to do the conversion but after six months of trying the income statement still does not display the sales figure. They did not have a problem billing us every month for the SageOne software which is dysfunctional in our case. One is met with the usual lack of communication from Sage South Africa and the dreaded callcentre stonewall when one tries to escalate the problem The fact that they seem to be split into three republics (Sage, Pastel and Data Conversions) which dont seem to be able to work together to resolve problems like these makes the problem worse especially when they pass clients around between the three to get rid of one.