Poor billing and customer service

I've pretty much had enough now. Between billing issues and inaccurate debit dates, the lack of feedback from Sage is infuriating.

Problem 1: Every month around the 27th I get an email saying something along the lines of "your payment has been scheduled for <whatever date is the last day of the month>." The email isn't the problem. The problem is that the payment is taken later the same day on which I receive the email (the 27th).

Problem 2: With my income being more sporadic I've been having trouble paying my account and so I missed my payment for the end of January. Now February's gone and I've got what I thought was enough to get my account back online only to find I now have to pay what appears to be a double bill which tells me that my account was charged for the month that I wasn't able to use the service.

I can deal with the bad scheduling but I regard it as nothing less than theft to charge me for a month during which I'm actively prohibited from using the service.

One would think that an organization that focuses on accounting would have a better handle on accounting practice and sticking to the rules.

As with many others, I've also had a lot of trouble with getting feedback from Sage at all. Emails are never answered, calls get me nowhere... Being a software developer, I'm happy with the software but the customer service sticks everywhere.