CD
Chane D
1 reviews | Active since Apr 2022
24 Jan 2025, 12:34
Poor assistance when u purchase software
I am writing to express my dissatisfaction with the delay in receiving the serial number for SAGE Express.
I contacted support at 10:18 AM today and was promised that I would receive the serial number within 30 minutes. However, it is now several hours later, and I still have not received the necessary information to proceed with my client work.
This delay is affecting my ability to meet critical deadlines, and I would greatly appreciate immediate action to resolve this issue.
I look forward to hearing from you soon and hope this matter is addressed promptly.
Helpful (0)
Replies (1)0
Replies (1)
Sage South Africa's replyOfficial
24 Jan 2025, 13:25Good day Chane,
Thank you for reaching out to us. One of our customer care consultant's has tried to reach out to you telephonically but was not successful - do you perhaps have an alternative number ? In the meantime, they have arranged for the relevant person to call you on the number supp**** to try and assist where possible.
Kind regards
The Sage SA Team
Thank you for reaching out to us. One of our customer care consultant's has tried to reach out to you telephonically but was not successful - do you perhaps have an alternative number ? In the meantime, they have arranged for the relevant person to call you on the number supp**** to try and assist where possible.
Kind regards
The Sage SA Team
Sage South Africa's reply24 Jan 2025, 13:25
Official
Good day Chane,
Thank you for reaching out to us. One of our customer care consultant's has tried to reach out to you telephonically but was not successful - do you perhaps have an alternative number ? In the meantime, they have arranged for the relevant person to call you on the number supp**** to try and assist where possible.
Kind regards
The Sage SA Team
Thank you for reaching out to us. One of our customer care consultant's has tried to reach out to you telephonically but was not successful - do you perhaps have an alternative number ? In the meantime, they have arranged for the relevant person to call you on the number supp**** to try and assist where possible.
Kind regards
The Sage SA Team