GM
Graham M
1 reviews | Active since Apr 2012
04 Mar 2026, 12:00
Payroll blocked erroneously
Sage have blocked access to their online payroll system for our business as they claim we have 3 unpaid invoices for monthly processing. This is NOT TRUE they have been paid by due date. Have managed to eventually contact Sage and have sent them proof of payments but they have still not opened up our payroll. Meanwhile we have been unable to process February 2026 salaries - PATHETIC SERVICE Their own accounting really sucks and this is for an accounting / payroll service provider. Really ????
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Replies (2)
Sage South Africa's replyOfficial
04 Mar 2026, 12:58Good day Graham,
Thank you for taking our call earlier. We understand the telephonic dynamics were a bit tricky. As per your quick discussions with our customer care agent . They will investigate the matter on your behalf and arrange for the relevant team to assist.
Kind regards
The Sage SA Team
Thank you for taking our call earlier. We understand the telephonic dynamics were a bit tricky. As per your quick discussions with our customer care agent . They will investigate the matter on your behalf and arrange for the relevant team to assist.
Kind regards
The Sage SA Team
Sage South Africa's reply04 Mar 2026, 12:58
Official
Good day Graham,
Thank you for taking our call earlier. We understand the telephonic dynamics were a bit tricky. As per your quick discussions with our customer care agent . They will investigate the matter on your behalf and arrange for the relevant team to assist.
Kind regards
The Sage SA Team
Thank you for taking our call earlier. We understand the telephonic dynamics were a bit tricky. As per your quick discussions with our customer care agent . They will investigate the matter on your behalf and arrange for the relevant team to assist.
Kind regards
The Sage SA Team
GM
Graham M's updateReviewer Update
06 Mar 2026, 15:01After emailing our proof of payments twice to Sage, they opened up our payroll for processing. However they failed to mark the relevant invoices as PAID and have now run a debit on our bank account for 4 months subscriptions, 3 of which have already been paid !!!
The Rand amounts are not big but it is the principle of the matter to get their accounting correct. They are not a good advert for their own accounting systems.
We expect an immediate apology, a detailed statement for the last 6 months to check and a refund into our bank - otherwise they will just keep on debiting us for future invoices.
Where I live the cell phone signal is bad so please phone on Whatsapp or on my landline
The Rand amounts are not big but it is the principle of the matter to get their accounting correct. They are not a good advert for their own accounting systems.
We expect an immediate apology, a detailed statement for the last 6 months to check and a refund into our bank - otherwise they will just keep on debiting us for future invoices.
Where I live the cell phone signal is bad so please phone on Whatsapp or on my landline
GM
Graham M's update06 Mar 2026, 15:01
Reviewer Update
After emailing our proof of payments twice to Sage, they opened up our payroll for processing. However they failed to mark the relevant invoices as PAID and have now run a debit on our bank account for 4 months subscriptions, 3 of which have already been paid !!!
The Rand amounts are not big but it is the principle of the matter to get their accounting correct. They are not a good advert for their own accounting systems.
We expect an immediate apology, a detailed statement for the last 6 months to check and a refund into our bank - otherwise they will just keep on debiting us for future invoices.
Where I live the cell phone signal is bad so please phone on Whatsapp or on my landline
The Rand amounts are not big but it is the principle of the matter to get their accounting correct. They are not a good advert for their own accounting systems.
We expect an immediate apology, a detailed statement for the last 6 months to check and a refund into our bank - otherwise they will just keep on debiting us for future invoices.
Where I live the cell phone signal is bad so please phone on Whatsapp or on my landline