Payment made but no product despite promises

<p>We have worked with pastel for ages, and was contacted recently that we have to upgrade to V14, because the current v11 we were using was going to be outdated. We made the payment of R4568.75 on 7/2/17 for the new product. We were contacted by Deveney Ramagoshi on 13/02/17 and asked if we are going to upgrade. I sent her our proof of payment and she informed us that we will receive our new pastel within a few days. But we did not receive anything. On 16 Feb 2017 I sent her an email and asked when we will receive the product, she rep**** that it has not been sent out yet, but it will be sent out on that day. I emailed her again on 21 Feb'17 because we had not received anything yet. We did not get any reply. We were told that support for V11 will fall away by the 28th. If we do not receive the product before then, and we suffer any damage to our information due to Sage's negligence, you will all be held responsible.</p>