FC
Ferdi C
1 reviews | Active since Mar 2014
10 Jan 2024, 08:14
Pay for niks
It is ridiculous how much downtime this software has. Always issues. For what you are charging I expected less downtime. I had a much better experience using FREE accounting software. And the updates are ALWAYS during the times I can put in some work due to the nature of my business. I urge you to consider the "one man band" small business that don't work the conventional office hours because we need to do physical work during the day and only once we get home do our admin. Next time you schedule "maintenance for 20:00-00:00 will be the last time you see me.
Helpful (0)
Replies (3)0
Replies (3)
Sage South Africa's replyOfficial
10 Jan 2024, 15:00Good day Ferdi,
Thank you for sharing your thoughts on Hello Peter earlier this morning. We do understand your frustration around the downtime. and apologise for any inconvenience. We schedule maintenance in the late evenings / early hours of the morning to accommodate any testing and monitoring that is required before standard business hours kick in - and while we try to keep this maintenance scheduled as infrequently as possible, we do sometimes need to add in additional sessions, to continue to enhance our software, to your benefit. We do have one or two more scheduled sessions this month, and do try to give our customers a heads up before they happen ( for example, we have maintenance planned for tomorrow night from 8pm for two hours. This information has been posted on both the Community Hub and our status pages.
Kind regards
The Sage SA Team
Thank you for sharing your thoughts on Hello Peter earlier this morning. We do understand your frustration around the downtime. and apologise for any inconvenience. We schedule maintenance in the late evenings / early hours of the morning to accommodate any testing and monitoring that is required before standard business hours kick in - and while we try to keep this maintenance scheduled as infrequently as possible, we do sometimes need to add in additional sessions, to continue to enhance our software, to your benefit. We do have one or two more scheduled sessions this month, and do try to give our customers a heads up before they happen ( for example, we have maintenance planned for tomorrow night from 8pm for two hours. This information has been posted on both the Community Hub and our status pages.
Kind regards
The Sage SA Team
Sage South Africa's reply10 Jan 2024, 15:00
Official
Good day Ferdi,
Thank you for sharing your thoughts on Hello Peter earlier this morning. We do understand your frustration around the downtime. and apologise for any inconvenience. We schedule maintenance in the late evenings / early hours of the morning to accommodate any testing and monitoring that is required before standard business hours kick in - and while we try to keep this maintenance scheduled as infrequently as possible, we do sometimes need to add in additional sessions, to continue to enhance our software, to your benefit. We do have one or two more scheduled sessions this month, and do try to give our customers a heads up before they happen ( for example, we have maintenance planned for tomorrow night from 8pm for two hours. This information has been posted on both the Community Hub and our status pages.
Kind regards
The Sage SA Team
Thank you for sharing your thoughts on Hello Peter earlier this morning. We do understand your frustration around the downtime. and apologise for any inconvenience. We schedule maintenance in the late evenings / early hours of the morning to accommodate any testing and monitoring that is required before standard business hours kick in - and while we try to keep this maintenance scheduled as infrequently as possible, we do sometimes need to add in additional sessions, to continue to enhance our software, to your benefit. We do have one or two more scheduled sessions this month, and do try to give our customers a heads up before they happen ( for example, we have maintenance planned for tomorrow night from 8pm for two hours. This information has been posted on both the Community Hub and our status pages.
Kind regards
The Sage SA Team
FC
Ferdi C's updateReviewer Update
10 Jan 2024, 15:07Thank you for the call, I understand that you have to do maintenance from time to time. I will be monitoring the frequency and make a decision based on that. Well done for the quick response!
FC
Ferdi C's update10 Jan 2024, 15:07
Reviewer Update
Thank you for the call, I understand that you have to do maintenance from time to time. I will be monitoring the frequency and make a decision based on that. Well done for the quick response!
Sage South Africa's replyOfficial
10 Jan 2024, 16:07Good day Ferdi,
Thank you for your understanding. Please feel free to use the customer care email address, should you have any further issues.
Kind regards
The Sage SA Team
Thank you for your understanding. Please feel free to use the customer care email address, should you have any further issues.
Kind regards
The Sage SA Team
Sage South Africa's reply10 Jan 2024, 16:07
Official
Good day Ferdi,
Thank you for your understanding. Please feel free to use the customer care email address, should you have any further issues.
Kind regards
The Sage SA Team
Thank you for your understanding. Please feel free to use the customer care email address, should you have any further issues.
Kind regards
The Sage SA Team