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1 reviews | Active since Mar 2009

26 Apr 2018, 12:30

PATHETIC SUPPORT SERVICES

Sage One - now Sage Business Cloud Accounting Support is ABSOLUTELY PATHETIC - you sit on hold for over 30 minutes with no idea WHEN you may be attended to - regardless of the fact that you wouldn't be calling if the problem wasn't URGENT.

There online webinars/support platforms are less than useless as they do not address the query you have.

0
Replies (6)
Sage South Africa
Sage South Africa's reply26 Apr 2018, 16:08
Official

Dear erickap

We sincerely apologise for the wait times during the last 2 months. We have been inundated with VAT change and Financial year end queries.

Please can you send us your Sage Accounting RegID or Sage account number so that we can assist you further.

To find your RegId, please open the application > Cick on 'Contact Support' and send us the number beginning with 'MBR-'.

We await the information above to make contact with you.

Regards

Sage SA

Sage South Africa
Sage South Africa's reply30 Apr 2018, 10:49
Official

Dear erickap

A consultant will be in touch with you shortly.

Regards

Sage SA

Sage South Africa
Sage South Africa's reply30 Apr 2018, 10:49
Official

Dear erickap

A consultant will be in touch with you shortly.

Regards

Sage SA

's update30 Apr 2018, 15:07
Reviewer Update
4 HOURS and STILL NO RESPONSE
Sage South Africa
Sage South Africa's reply30 Apr 2018, 15:10
Official

Dear erickap

The support team has been trying to contact you to no avail. We have also sent you email communication of our attempts.

A support consultant will be in touch again shortly.

Regards

Sage SA

Sage South Africa
Sage South Africa's reply30 Apr 2018, 15:32
Official

Hi erickap

Please will you resend your mobile number? It is one digit short.

Regards

Sage SA