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GM
Graham M

1 reviews | Active since Apr 2012

23 Apr 2018, 15:44

Pathetic support service

Trying to upgrade accounting software for 15% VAT rate. After waiting on the phone for 45 minutes (PATHETIC call centre) I was sent an email link to upgrade. Did this and now the registration process is stuck - saying that I have used the wrong registration code BUT THAT WAS read automatically from my system. NOW TRYING TO PHONE FOR SUPPORT - hung on for ages and they don't answer. PATHETIC - time to change to another accounting solution

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Replies (3)
GM
Graham M's update23 Apr 2018, 15:54
Reviewer Update
After hanging on the phone for 45 minutes the call centre just cut me off !!!!!! Service gets worse by the minute The recorded message says they are experience higher call volumes than normal - guess why- THE SERVICE IS PATHETIC THAT IS WHY
Sage South Africa
Sage South Africa's reply23 Apr 2018, 16:13
Official

Dear Valued Customer


Thank you for raising your concerns with us and please accept our sincerest apologies for the frustration experienced.


In order to fully assist and resolve your query please can we request that you provide us with your account or contact details so we can urgently make contact with you.


Kind Regards
The Sage SA Team

GM
Graham M's update23 Apr 2018, 16:59
Reviewer Update
Thank you but after hanging onto phone for ages I gave up. I then discovered the online chat assistance which I used - got GOOD service and discovered that Sage sent me the wrong upgrade instructions. Eventually all sorted and upgraded correctly - waste of 3 hours !!!