Pathetic "support"

A generic email was sent to me with a few links on how to fami****ise myself with a product I know like the back of my hand. I needed an expert's advice at Sage that could answer ONE question for me in order to be able to keep my client (it's a complicated business) with Sage but no one can call a client (or refer the client to someone higher up) because they are all "working" from home.

Due to their lack of interest in going a little bit extra to help their clients, their shocking support, and the generic and textbook responses I have recently moved all my clients over to another payroll software and am doing the same with my Sage One Business Cloud Accounting clients.

I have complained about their support too many times and will continue advising clients against Sage SA.