Pathetic service/Lack of support

Purchased a package deal for a years subsciption for payroll and accounting services last December. I have since called them over 100 times and emailed, facebooked etc. to no avail. Hence I have not been able to use something which I paid for and now it's due for renewal, I am blocked out and a penalty charged to reinstate the package. All this is automated, no person called me to ask me, why is there no activity on your package? I have called the customer service line and been on the phone for over 45 mins each time and always the same voice recorded message "we are experiencing high call volume". I have email support as well and no one has bothered replying either. When you wanted my business I was inundated with calls from your sales team, however since I paid I have heard nothing from anyone of you. SAGE you are a waste of my valuable time and I would never recommend anyone to but your product. Do you actually have a CALL centre? Do you have people who work there? Judging by the numerous complaints all over social media, it seems like you dont employ people. Why promise customer support when you dont offer it? All you care about is PAYMENT, PAYMENT PAYMENT!!!!!