AL
Anel L
1 reviews | Active since Jan 2017
13 Nov 2018, 13:04
PATHETIC SERVICE IS AN UNDERSTATEMENT
Pathetic is an understatement. You register for support hold on for 20 minutes then you explain your problam then she just puts you on hold then another answer after 15 minutes then you explain your problem then she puts you on hold again and then a third lady answer and you are told you are not registered for support then they just put you on hold then you get to renewals then they activate your support which should have been done then they put you back on hold and now I am still holding since half past 11. This is now 13h00, MAYBE I will get sorted by 17h00 after another day wasted with Pastel!!!!!
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Replies (3)
Sage South Africa's replyOfficial
13 Nov 2018, 13:08Good day Anel ,
Thank you for bringing this to our attention. Please may we ask you to send your customer number and contact information through to our Customer Care Team so that they can investigate . ***
Kind regards
The Sage SA Team
Sage South Africa's reply13 Nov 2018, 13:08
Official
Good day Anel ,
Thank you for bringing this to our attention. Please may we ask you to send your customer number and contact information through to our Customer Care Team so that they can investigate . ***
Kind regards
The Sage SA Team
AL
Anel L's updateReviewer Update
13 Nov 2018, 13:09You cannot phone me I am sitting on the phone!!
AL
Anel L's update13 Nov 2018, 13:09
Reviewer Update
You cannot phone me I am sitting on the phone!!
Sage South Africa's replyOfficial
13 Nov 2018, 13:16Good day Anel ,
Thank you , please may we ask you to check your emails, a customer care consultant has made touch with you.
Kind regards
The Sage SA Team
Sage South Africa's reply13 Nov 2018, 13:16
Official
Good day Anel ,
Thank you , please may we ask you to check your emails, a customer care consultant has made touch with you.
Kind regards
The Sage SA Team