PATHETIC SERVICE FROM SAGE

I am beyond disappointed. I have purchased a Pastel Partner Educational Pack and tried to install the program this weekend, however I received an error. I tried contacting the call center 20 times to be exact. When I finally got through to someone I was told there was a problem with their lines, which I understand can happen to any company. But do not take down a client's name and number and assure them that someone will be giving them a call back. I am still awaiting that call. I tried to contact the call center on Monday again. I unfortunately cannot wait for an operator for more than an hour. That is unacceptable. Due to no success with the call center, I have sent an email, to which I received an automated reply. I am still awaiting a response. I tried calling again, and held on the line for more than a half an hour. This is really ridiculous and unacceptable. I am writing an internal exam today in preparation for finals and I had no program to work on in order to revise. YOUR SERVICE IS PATHETIC!