Pathetic service

Terrible service from Sage. No proper communication. We have weekly clients and cannot invoice and receive funds due to this. Furthermore our subscription was due and due to the outage we could not pay it. Finally when I paid this morning via credit card, they still blocked my profile when it was their issue that I could not pay. When I called support I was told to send the proof of payment and then only he will unblock my profile. We treated as ********* but Sage can go on without even bothering to advise their clients on the issues. Pathetic service. Will Sage refund us for the 1 week that we have not been able to work on the system for.