AS
Annemarie S
1 reviews | Active since Mar 2017
07 Feb 2022, 13:43
PATHETIC SERVICE
I am having a problem with the downloading of the bank statement since the 22nd of January. The transactions does not pull through from the bank to Sage One. We are 3 weeks later and with a manager/supervisor involve and still no result. When I send an email he understands and will get back to me that is the answer one get. They are pathetic. I think because we are not a big corporate client they just don't care. They've got the attitude of stand in the queue till we find it fit to resolve the problem. The other problem is the system is extremely slow and one sometimes have to restart the program
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Replies (2)
Sage South Africa's replyOfficial
09 Feb 2022, 10:58Hi Annemarie,
Thank you for reaching out to us - we see have been advised that one of our customer care consultant's has been in touch with you in this regard - they have taken this discussion offline and are dealing with you directly.
Kind regards
The Sage SA Team
Thank you for reaching out to us - we see have been advised that one of our customer care consultant's has been in touch with you in this regard - they have taken this discussion offline and are dealing with you directly.
Kind regards
The Sage SA Team
Sage South Africa's reply09 Feb 2022, 10:58
Official
Hi Annemarie,
Thank you for reaching out to us - we see have been advised that one of our customer care consultant's has been in touch with you in this regard - they have taken this discussion offline and are dealing with you directly.
Kind regards
The Sage SA Team
Thank you for reaching out to us - we see have been advised that one of our customer care consultant's has been in touch with you in this regard - they have taken this discussion offline and are dealing with you directly.
Kind regards
The Sage SA Team
AS
Annemarie S's updateReviewer Update
10 Feb 2022, 11:13This problem is still not resolve after a number of conversation. If Yodlee is the problem then this should be taken up with them asap.
AS
Annemarie S's update10 Feb 2022, 11:13
Reviewer Update
This problem is still not resolve after a number of conversation. If Yodlee is the problem then this should be taken up with them asap.