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Shadlyn Sadan (Hansen)
1 reviews | Active since Mar 2013
14 Feb 2022, 09:53
PATHETIC SAGE SERVICE
Sage People Payroll and ESS system has some bugs. However, when trying to resolve the issue, one has to get a consultant from a service partner at your own cost to resolve. Recurring ESS issues that at logged are fixed one month and reoccur at another time. Using the online ticketing system is pathetic, as it takes forever to get a response, not to mention a resolution. Payroll has tight timelines and the service from SAGE is pathetic at best
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Sage South Africa's replyOfficial
15 Feb 2022, 15:50Good day Shadlyn,
Hope you are well - we have been advise that an agent has been in touch with Chantelle from your office, Our customer care consultant has also reach out to Chantelle and they have taken this offline and will deal directly with her.
Kind regards
The Sage SA Team
Hope you are well - we have been advise that an agent has been in touch with Chantelle from your office, Our customer care consultant has also reach out to Chantelle and they have taken this offline and will deal directly with her.
Kind regards
The Sage SA Team
Sage South Africa's reply15 Feb 2022, 15:50
Official
Good day Shadlyn,
Hope you are well - we have been advise that an agent has been in touch with Chantelle from your office, Our customer care consultant has also reach out to Chantelle and they have taken this offline and will deal directly with her.
Kind regards
The Sage SA Team
Hope you are well - we have been advise that an agent has been in touch with Chantelle from your office, Our customer care consultant has also reach out to Chantelle and they have taken this offline and will deal directly with her.
Kind regards
The Sage SA Team
SS(
Shadlyn Sadan (Hansen)'s updateReviewer Update
01 Mar 2022, 12:46Despite having been contacted by SAGE, this matter remains unresolved and emails go unanswered and telephone calls get dropped after holding for 23 minutes. Going from bad to worse. We will now be entering the second month with the ESS claims system not working
SS(
Shadlyn Sadan (Hansen)'s update01 Mar 2022, 12:46
Reviewer Update
Despite having been contacted by SAGE, this matter remains unresolved and emails go unanswered and telephone calls get dropped after holding for 23 minutes. Going from bad to worse. We will now be entering the second month with the ESS claims system not working