Pathetic SAGE Service

Dear Sage Staff,

The service my team and I have been receiving from Sage is absolutely pathetic. On the 8th of January 2018 we sent out invoices and have been asking both Sage and Nedbank to link the bank feeds to this profile. We have been back and forth between Nedbank and Sage, all paperwork has been done now we are awaiting on Jayde Bridger, the only person at the company that can link Nedbank to Sage. Do you want to tell me there is only one person in the entire company that can help us and never ever is available! Getting in touch with any support staff – that on its own is a mission, waiting 40minutes just for someone to answer the phone, then put back on hold, transferred from one agent to the next! Finally Friday we got through to management or so they say. They promised all would be sorted before COB Friday. You can imagin my surprise when arriving at the office this morning just to find it still hasn’t been done and on top of that realizing that my other company, that by the way has NOTHING to do with the one Ive been trying to link, is now also linked with Nedbank. Honestly doesn’t really shock me as the service we have been receiving is absolutely pathetic! Maybe by 2019 our queries will be sorted and finally be able to send statements.

Wishing you a wonderful day!