Pathetic product and service

How is it possible to wait 30minutes for support to answer their phones??? I have been trying the whole morning to contact support with no success. How can you give us an upgrade like version 14 with less features then the previous versions??? I will advise anyone to stay away from version 18 if you have inventory. I have also emailed one of the support supervisors with no success. On version 18 there is no way to see stock on hand on any inventory item without actually going into the stock item's masterfile. How is that possible????????? An upgrade is suppose to be better. Pathetic service and product. My customer number is 231448 if Pastel is actually prepared to respond from this forum. .