Pathetic Client Support

I am having problems with Pastel Partner since the 18/10/2022, ***. Pastel can not start and was attended by few people, which are unable to help and putting me on hold that they can consult with someone else. Then the line drops and I have to call again and explain to the next person, who does the same- putting me on hold. Last person was Fiona Stuurman . She asked me to uninstall and install the PSQL, which I did but the problem remained. Pastel can not start bringing error 53 because can not find the language file. I kept on emailing Support with the same reference only to receive automatics replies and no actual help.