Pathetic, cannot even manage their own accounting & invoicing

On 2/09/2022 we have subscribed and prepaid for a Sage Business Cloud combined/bundle (Sageone Accounting and Payroll) deal, however we are still receiving on a monthly basis an invoice from Sageone Payroll. Despite numerous e-mail correspondence of which we have not had the courtesy of a response thereto, resolution remains outstanding. A consumer has the right to quality service in terms of the Consumer Protection Act and it now appears that this matter needs to be escalated to the Consumer Tribunal for resolution. How can you have faith in an Accounting Software Provider that cannot manage and administer their own accounting and invoicing? To say this is the worst service provider we have ever interacted with, is the understatement of the year! Pathetic, to put it mildly!