GJ
Glenn J

1 reviews | Active since Jun 2016

03 Aug 2023, 09:27

Pastel went from First to Last when going over to Sage.

Since Sage bought out Pastel, it is now one of the worst companies to deal with. I currently run Pastel Partner and Sage Business Cloud Payroll Professional. About 18 months ago I had a look at Sage One Accounting and Sage One Payroll. What a disaster. I warn you ..... do NOT get onto any database of SAGE ONE. It is literally impossible to get them to stop billing you. Worse still, it is difficult to get off their email list and your account and phone is forever linked to Sage One. If I need to call support or accounting, I will always get put through their automatic routing to the Sage One department to be told they only deal with Sage One and I have to wait again while the route the call to where I wanted to go in the first place. One thing I can tell you for sure, is the different Sage Products are actually totally different companies and have absolutely no communication between each other.

0
Replies (6)
Sage South Africa
Sage South Africa's reply03 Aug 2023, 11:35
Official
Good day Glenn, 

Thank you for taking our Customer Care call earlier. 
We have been advised that they will be investigating your query and will come back to you in this regard. This matter has been taken offline and they are dealing with you directly. 

Kind regards
The Sage SA Team 
Sage South Africa
Sage South Africa's reply03 Aug 2023, 15:39
Official
Good day Glenn, 

We have been advised that your query has now been sorted and addressed. Kindly let our customer care agent know should there be any further issues going forward. 

Kind regards
The Sage SA Team 
GJ
Glenn J's update07 Aug 2023, 12:06
Reviewer Update
Thank you for responding and resolving this issue.
Sage South Africa
Sage South Africa's reply14 Aug 2023, 12:46
Official
Thank you for your feedback.
The Sage Sa Team
GJ
Glenn J's update06 Sept 2023, 16:23
Reviewer Update
Well well, the next stage in the sorry saga. You really can't make this stuff up ... if tried to make up a worst customer experience, you would struggle.
So, after my complaint (3rd Aug) on here and getting a call from a "Customer Care" person and promises that it was all resolved, what happens.... I get another invoice on the 2nd September for Sage One Payroll. After having been assured this was sorted.

Trust me... BE WARNED... once you engage with Sage One Payroll, you will find it impossible to stop being invoiced and received unsolicited emails that you cannot stop.
Sage South Africa
Sage South Africa's reply07 Sept 2023, 08:58
Official
Good day Glenn, 

Hope you are well. 

Thank you for bringing this to our attention. Please allow us to investigate what has transpired here. 

Kind regards
The Sage SA Team