MP
Maureen P
1 reviews | Active since Apr 2018
17 Mar 2025, 14:37
PASTEL UPDATE 2A 2025 UNACCEPTABLE PROBLEM
Payroll Update2a 2025. Continuously blocking the payroll system with the automatic update that Pastel have loaded, there is no way of stopping it accessing the computer. Not only blocks the payroll but Partner as well. Support assist to unblock and as soon as you go out of Payroll and try to return you are blocked again by this update. Unacceptable that Pastel are unable to sort out and WHY have they loaded the update before it is required. It is unacceptable. I have spent my entire day battling with the Payroll.
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Sage South Africa's replyOfficial
17 Mar 2025, 15:53Good day Maureen,
Thank you for taking our call earlier.
Our customer care agent has arranged for someone to give you a call to see what the issue can possibly be. We have just received a call from the agent to say that your payroll is up and running, they had spoken to you in this regard. They will follow up with you in the morning to see if payroll is still giving you you an issue.
Kind regards
The Sage SA Team
Thank you for taking our call earlier.
Our customer care agent has arranged for someone to give you a call to see what the issue can possibly be. We have just received a call from the agent to say that your payroll is up and running, they had spoken to you in this regard. They will follow up with you in the morning to see if payroll is still giving you you an issue.
Kind regards
The Sage SA Team
Sage South Africa's reply17 Mar 2025, 15:53
Official
Good day Maureen,
Thank you for taking our call earlier.
Our customer care agent has arranged for someone to give you a call to see what the issue can possibly be. We have just received a call from the agent to say that your payroll is up and running, they had spoken to you in this regard. They will follow up with you in the morning to see if payroll is still giving you you an issue.
Kind regards
The Sage SA Team
Thank you for taking our call earlier.
Our customer care agent has arranged for someone to give you a call to see what the issue can possibly be. We have just received a call from the agent to say that your payroll is up and running, they had spoken to you in this regard. They will follow up with you in the morning to see if payroll is still giving you you an issue.
Kind regards
The Sage SA Team