MS
Maritza S

1 reviews | Active since May 2018

15 May 2018, 14:05

Pastel support via any channel is a load of ****

I have wasted one and a half hour holding on to speak to a consultant. An hour on ********** and another half an hour on ********** 837. "We are experiencing higher than normal call volumes" is a load of crab!!! We pay an enormous amount of money and their support is zero. It takes them forever to get back to you. I've tried phoning, emailing & Facebooking.

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Replies (1)
Sage South Africa
Sage South Africa's reply16 May 2018, 10:34
Official

Good day,

We are terribly sorry for the inconvenience caused! In terms of getting your query resolved in a timely manner, we would like the most appropriate team to get in touch with you based on your info provided. Can we suggest that you request a call-back on the following link, so that a dedicated team can get in touch with you to further assist. https://www.sage.com/za/call-back

Kind regards

The Sage SA Team