SN
Sally N
1 reviews | Active since Jul 2014
11 May 2015, 11:44
PASTEL SUPPORT? Long wait times!!
This is not the first complaint with regards to the Pastel Support Line, You sit on hold for very long and then eventually when someone answers - you ask your question and they put you on HOLD AGAIN!!!! <br> <br> I have been trying all morning to get through, please contact me back.<br> <br> Every time you have the excuse of, launching a new product or year end, or tax season.... clearly you need more staff... take some people out of sales and put them in the support department, or don't offer support.<br> <br>
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Sage South Africa's replyOfficial
11 May 2015, 13:58Hello sallyrogers89,
Dear Sally
We do apologize for the frustration caused to you with regards to the lengthy hold times. We are already in the process of training new delegates to alleviate the high call volumes to improve on the customer experience.
A Technical Manager has been in contact with you to resolve your query successfully.
Thank you for your patience in this regard and for allowing us the opportunity to assist you once more.
Kind regards
Sage Pastel Support
Dear Sally
We do apologize for the frustration caused to you with regards to the lengthy hold times. We are already in the process of training new delegates to alleviate the high call volumes to improve on the customer experience.
A Technical Manager has been in contact with you to resolve your query successfully.
Thank you for your patience in this regard and for allowing us the opportunity to assist you once more.
Kind regards
Sage Pastel Support
Sage South Africa's reply11 May 2015, 13:58
Official
Hello sallyrogers89,
Dear Sally
We do apologize for the frustration caused to you with regards to the lengthy hold times. We are already in the process of training new delegates to alleviate the high call volumes to improve on the customer experience.
A Technical Manager has been in contact with you to resolve your query successfully.
Thank you for your patience in this regard and for allowing us the opportunity to assist you once more.
Kind regards
Sage Pastel Support
Dear Sally
We do apologize for the frustration caused to you with regards to the lengthy hold times. We are already in the process of training new delegates to alleviate the high call volumes to improve on the customer experience.
A Technical Manager has been in contact with you to resolve your query successfully.
Thank you for your patience in this regard and for allowing us the opportunity to assist you once more.
Kind regards
Sage Pastel Support