Pastel service sucks!
We purchased an upgrade Pastel accounting software. In order to install you need a registration number supp**** to you on phone. After three days of waiting (after 20 minutes it kicks you out) and phoning it appears that Sage Pastel are no better than a government department when it comes to service levels. Our emails are not returned and our calls not answered. What do we do??? Ask for our money back? not impressed.
Dear Valued Customer
Thank you for raising your concerns with us and please accept our sincerest apologies for the frustration experienced.
In order to fully assist and resolve your query please can we request that you provide us with your account or contact details so we can urgently make contact with you.
Kind Regards
The Sage SA Team
Dear Valued Customer
Thank you for raising your concerns with us and please accept our sincerest apologies for the frustration experienced.
In order to fully assist and resolve your query please can we request that you provide us with your account or contact details so we can urgently make contact with you.
Kind Regards
The Sage SA Team