Pastel Payroll can't even change a Clients invoicing details. Waiting since 15 July 2020.

I have been attempting to get Pastel Payroll to amend my invoice details since 15 July 2020. I have been emailed by numerous consultants. I get sent a copy of my invoice with the amended address and then the new invoice is sent, firstly to the wrong email address, so they changed it on the system without my approval or knowledge, and then the new invoice again has the old address. I phoned Pastel Payroll this morning and held for 20 minutes to speak to a Manager and was transferred THREE times and then they drop the call on me. Absolutely DISGUSTING level of service. How do you treat your Clients this way? I am definitely going to look for a new payroll service provider.