Pastel not working and no one has answers

I phoned in on Wednesday about my Pastel that would not open. I spoke to a guy and he helped me to uninstall and re install the program, it worked for a bit and then just would not open again. There is no message that comes up to say why it would not open. i spent almost 3hours on the phone with a consultant on Thursday about the same issue and still nothing has been done to fix the issue. They say to try and do all these different stuff but nothing works and no one can give me a reason why it does not want to work. This is really annoying as it has been 3days now that i cannot process any documentation!<br> <br> Very dissapointed in sage pastel that no one knows what the problem could be.