Pastel licence paid but not on system, emails ignored, cannot get through on phone

<p>What a fiasco!</p> <p>I get billed two months before the expiry date of the software licence for Pastel Payroll. One month before expiry, they tell me that my account is overdue, so I pay it a month before it expires. I send emails asking for an explanation, which are ignored. Then my account is not credited with the amount that I have paid. My licence 'has expired', it is not available on their system. I email credit control, renewals, collections, and then remittances, but all my emails are ignored. I cannot get through to a 'consultant' on the phone. I have just waited for five minutes on the phone listening to them tell me how great their service is. It is not great, it is terrible. </p>