rW
rob W

1 reviews | Active since Sept 2012

06 Jul 2016, 17:12

Pastel is not so good at its own accounts. They keeps debiting a closed account.

<p>We are a small business (RED095) and chose not to renew our Pastel annual subscription (Feb this year). Pastel the first month of the new year (March), ignores the fact that there was no renewal and continues to bill. We email and clarified the issue and got the fee reversed in March (with apologies). Three months later a new debit order goes off the account, and yes, they are back this time just taking the money. Unauthorised debits go through in June and now again July. I emailed Radebe, Mbalenhle ********** on 6 June and I get no response. I pick up a statement in the post and that is exactly it - Sage Pastel are billing through an unauthorised debit order - is this **********? </p>

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