Pastel - do not honour refunds
<p>I have been trying for months to get a refund due to us after cancellation that was wrongly debited and their department just do not respond to emails after reading the emails or the commitment to refund initially.</p> <p> </p> <p>I find it interesting when know they can charge you, you get service but when have to pay you back just blatantly ignore you!</p>
Dear Anna
Thank you for allowing us the opportunity to assist in resolving your query.
We do apologize for the lack of assistance provided as well as the delay in response to you. Your patience in this regard is appreciated. All concerns raised are being investigated and addressed accordingly.
We appreciate the time that you have taken to provide us with your feedback.
Kind regards
Sage
Dear Anna
Thank you for allowing us the opportunity to assist in resolving your query.
We do apologize for the lack of assistance provided as well as the delay in response to you. Your patience in this regard is appreciated. All concerns raised are being investigated and addressed accordingly.
We appreciate the time that you have taken to provide us with your feedback.
Kind regards
Sage