Pastel collapsed under new management

Item: Sage South Africa
Rating: 1
Author: Maureen P

Since the buyout by Sage, Pastel has collapsed and it is time for all to move to better systems. We have not been able to invoice as it is impossible to get thru to the Call centre and Pastel does not give a damn. Send emails as advised on Call centre queue and emails are ignored and come back with unread and deleted. The whole matter stinks and is disgraceful.

Helpful (0)

Replies (2)

Sage South Africa's replyOfficial

06 Apr 2018, 16:30

Dear Valued Customer

Thank you for raising your concerns with us and please accept our sincerest apologies for the frustration experienced.

In order to fully assist and resolve your query please can we request that you provide us with your account or contact details so we can urgently make contact with you.

Kind Regards
The Sage SA Team

Sage South Africa's reply06 Apr 2018, 16:30

Official

Dear Valued Customer

Thank you for raising your concerns with us and please accept our sincerest apologies for the frustration experienced.

In order to fully assist and resolve your query please can we request that you provide us with your account or contact details so we can urgently make contact with you.

Kind Regards
The Sage SA Team

Maureen P's updateReviewer Update

08 Apr 2018, 18:53

I would be very interested to see if you reply to this email as all emails sent to you as instructed on the never ending wait for the call centre are being deleted. Registration No. AAPB277749 Access Code ********** 0 Customer Number 290518 The registration number has been changed and I have not been advised of the new number and therefore cannot download Version 18. I am on course tomorrow morning at Pastel and than leave for Cape Town. I will not be available until Tuesday. Maureen Prentice

Maureen P's update08 Apr 2018, 18:53

Reviewer Update