Pastel Accounting - Support non-existing

I have been a happy Pastel Accounting User for more than 15 years. Previously when I required support I would phone the Pastel helpline and be assisted by a human being. I now have a major problem with their latest release and, when following the link 'contact us', I am taken to a page where I submit my details and someone will get back to me. As yet no one has. In order to save a bit of money major IT product providers are replacing the humans with automation which is, frankly, just not working. The client is their biggest asset and they are losing the confidence of their clients with these kinds of irritations. I would like someone from Pastel to call me and offer assistance or, if anyone knows if QuickBooks is a better or similar product and their support is a human, please let me know.