Paid for annual license – locked out after just 4 months, again, and no support reply

I purchased a full 12‑month subscription for Sage Pastel, trusting it would work without interruption. Instead, after only 4 months, the software suddenly shows my license as expired and locked in view‑only mode. Shockingly, this isn’t the first time I’ve experienced this—license issues have occurred before under similar circumstances.

I reached out to Sage support via email 3 days ago, but have received absolutely no acknowledgment or assistance. This lack of response is aggravating and unacceptable, especially for accounting software essential to day‑to‑day operations.

I urge Sage to: Investigate and immediately restore my full annual license. Address the recurring nature of this licensing failure. Improve their support processes to ensure timely responses to paying customers.

As a subscriber, having access blocked within months of payment—and multiple times—is wholly unacceptable. I expect a swift, transparent resolution.