TB
Tracey B
1 reviews | Active since Jul 2011
15 Sept 2015, 17:07
Over 2K for a little help!
I had my computer repaired and needed to reinstall and reregister Pastel. I couldn't add my existing company from my backup, so I phoned the call centre. After bouncing around the call centre for 20 minutes, I finally spoke to a person who said I needed to pay the yearly support fee which is over R2000.00. I can't believe how disgusting this is, buying the product should be enough! I can't afford this, so I will just not use the product I paid a lot of money for. Thank for nothing!
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Replies (1)
Sage South Africa's replyOfficial
16 Sept 2015, 07:43Hello Tripsy,
We appreciate your feedback and apologise for the frustration caused to you.
Due to your Business Care License being inactive, this resulted in your call being routed to our Telesales team.
A senior technical consultant will be contacting you to resolve your query on your Pastel software.
Your patience in this regard is appreciated, and we thank you for allowing us the opportunity to assist you.
Kind Regards
Sage Pastel Support
We appreciate your feedback and apologise for the frustration caused to you.
Due to your Business Care License being inactive, this resulted in your call being routed to our Telesales team.
A senior technical consultant will be contacting you to resolve your query on your Pastel software.
Your patience in this regard is appreciated, and we thank you for allowing us the opportunity to assist you.
Kind Regards
Sage Pastel Support
Sage South Africa's reply16 Sept 2015, 07:43
Official
Hello Tripsy,
We appreciate your feedback and apologise for the frustration caused to you.
Due to your Business Care License being inactive, this resulted in your call being routed to our Telesales team.
A senior technical consultant will be contacting you to resolve your query on your Pastel software.
Your patience in this regard is appreciated, and we thank you for allowing us the opportunity to assist you.
Kind Regards
Sage Pastel Support
We appreciate your feedback and apologise for the frustration caused to you.
Due to your Business Care License being inactive, this resulted in your call being routed to our Telesales team.
A senior technical consultant will be contacting you to resolve your query on your Pastel software.
Your patience in this regard is appreciated, and we thank you for allowing us the opportunity to assist you.
Kind Regards
Sage Pastel Support