Outdated product and rude customer services

I completely understand why so many businesses are leaving Sage and moving to Xero.

Not only is Sage’s functionality falling behind, but even something as simple as renewing an annual subscription has become unnecessarily difficult. Their payment systems don’t work properly, and after spending four hours on the phone with various consultants with dropped calls, being transferred to dead lines, and promises of invoices that never arrive. The experience has been incredibly frustrating.

To make matters worse, the support team has been dismissive, rude, condescending and unhelpful.

We’ll be moving the rest of our companies over to Xero.