HC
Helder C
1 reviews | Active since Jan 2020
25 Jan 2021, 16:07
One Bitten Twice?
One can expect systems to once in a blue moon to glitch and even go down BUT 8 days and counting for a company of this magnitude providing a service so critical to its clients NOT to have a tried and tested DRP in place is seriously worrying. As an IT company that provides and supports company's infrastructures I am in awe on how long this has taken..... and counting AND how terrible the communication to its customers has been handled. I may stay on as a client for now IF they come back online within the next day or so but if it happens again I then know where I stand and what to do.
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Replies (1)HC
Helder C's updateReviewer Update
25 Jan 2021, 16:46Firstly I don't need to explain my problem as you are well aware of it
Secondly I am not "some customer" I am a paying customer that is unable to operate my business at month end
Thirdly It seems your debit order system is working well and I wonder if my debit order had been unsuccessful, would Sage have been as patient and waited 8 days for their money while allowing me to continue to use their platform?
When will I be able to work again? You are destroying my business!!!
Secondly I am not "some customer" I am a paying customer that is unable to operate my business at month end
Thirdly It seems your debit order system is working well and I wonder if my debit order had been unsuccessful, would Sage have been as patient and waited 8 days for their money while allowing me to continue to use their platform?
When will I be able to work again? You are destroying my business!!!
HC
Helder C's update25 Jan 2021, 16:46
Reviewer Update
Firstly I don't need to explain my problem as you are well aware of it
Secondly I am not "some customer" I am a paying customer that is unable to operate my business at month end
Thirdly It seems your debit order system is working well and I wonder if my debit order had been unsuccessful, would Sage have been as patient and waited 8 days for their money while allowing me to continue to use their platform?
When will I be able to work again? You are destroying my business!!!
Secondly I am not "some customer" I am a paying customer that is unable to operate my business at month end
Thirdly It seems your debit order system is working well and I wonder if my debit order had been unsuccessful, would Sage have been as patient and waited 8 days for their money while allowing me to continue to use their platform?
When will I be able to work again? You are destroying my business!!!